Support
Customer support governance
Block unauthorized refunds, liability admissions, and compensation promises before they reach customers.
What this package does
Operational guardrails for AI support teams. Routes high-stakes refund and legal language to human review, flags SLA over-promises, and preserves an immutable audit trail for every bot reply.
Designed for
- Customer support AI copilots
- Ticket auto-response systems
- CX operations platforms
What's included
- Unauthorized refund commitment block
- Liability admission hard stop
- Mass compensation promise block
- SLA guarantee review path
- Immutable support audit log
Controls in this bundle
Profile tiers
Switch profiles in Studio to retune default thresholds across the whole bundle without rewriting any control by hand. This package ships at balanced — anything you've already tightened by hand is preserved on switch.
Every control in this package uses identical parameters across all four profiles. Switching profile in Studio has no effect here.
Attestation
The canonical hash of these bundle bytes is sha256:995c7d45c675535ec7ed690b3b1e1ea998082d49b57daae93d2cee9196702fdd. The same hash is computed at lock time, at Stripe checkout, and again on the runtime side before any byte is honored.
Want to customize first? Opening this package in Studio prefills the canvas with the 5 controls above. You can add, remove, or retune any of them before you lock the hash and pay.